Return
procedures

You can pack and send your return to us in just a few simple steps:

1. Contact
   us. 
2. Provide us
   with your Order Number. Indicate returned products and the reason for your
   return in the input box area. 
3. Pack the
   returned products along with our acknowledgement email securely in a box
   that we can expedite your request. 
4. Send the
   returning items by mail to: Address
5. All return
   shipping fee has to be cut from the payment originally used for purchase
   before refund. 

Refund policy

Please note that before providing a refund for any returned product we will
first verify its condition. All Non-returnable items will neither receive
refund nor return to you. 

The shipping and handling fee is not refundable. We can only refund the rest
of the cost after cutting the shipping and handling fee. And if your order was
placed with a promotion code or gift, you must return them together in order to
have the refund. Otherwise, original price of the product will be deducted from
the refund.

CANCELLATION
POLICY

In case we receive a cancellation notice and the order has not been shipped
by us, we shall cancel the order and refund the entire amount. The orders that
have already been shipped will not be cancelled.

Under certain circumstances it might not be possible for us to accept an order
and we may be compelled to cancel the same. We reserve the right to refuse or
cancel any order for any reason at our sole discretion. Some situations that
may result in your order being cancelled can include:

•  Limitations
  on quantities available for purchase
•  Inaccuracies
  or errors in product or pricing information
•  Problems
  identified by our credit and fraud avoidance department

We may also ask for additional verification or information before accepting
and processing any order. Our customer care will contact you if all or any
portion of your order is cancelled or if we require additional information to
accept your order.

If your order is cancelled after your credit card/debit card has already
been charged, then the charged amount will be reversed to your Card Account.
The customer agrees not to dispute the decision made by us and accept our
decision regarding the cancellation.

SHIPPING
DELIVERY POLICY

• Essence of
  Life Al Fayed for Natural oils and perfumes ships; delivers its products
  to almost all parts of the world.
• All
  prepaid orders will be shipped within 3-4 days of the payment received. It
  is ensured that fresh products are shipped.
• We ship on
  all days except Friday and National Holidays.
• Non-availability
  on delivery: Our delivery partners will attempt to deliver the package
  thrice before it is returned to our warehouse. We recommend that you
  provide the complete address along with a mobile number in the delivery
  address to ensure a faster delivery.

Shipping
Rate Times

• For all
  areas serviced, the delivery time would be approximately 5-14 business days
  once we have processed the shipping. 

PAYMENT
POLICY

Your shopping cart is hosted and secured . You can pay for your purchases:

• By Mastercard
  and PayPal.

The online  payment module helps
protect your credit card information using the best systems available on the
market for security and prevention against fraud. When you use proofed secure
payment gateway, your financial information is never shared with the merchant.

• By Mastercard
  and PayPal.

 If you do not own a credit card nor a PayPal account, you can use bank
transfer method for paying your order cost, in this case the transfer fee is on
the customer.